Who is a Consumer? explain it
A consumer is generally defined as a person who consumes a product. The term “consumer” used in the Consumer Protection Act is broad since it includes not only its products. It is also the consumer of services.
Consumer of Goods
A consumer of things is a person who buys products for monetary value. In this scenario, the consideration has been paid or promised, partially paid, and partly promised. It is subject to a delayed payment arrangement. Sukant, for example, will be regarded as a customer whether he acquires a property in cash.
If an individual does not purchase a thing but uses it with the buyer’s permission or consent. Sara, for example, will be regarded as a consumer if she borrows her friend’s laptop with her permission. A person who buys an item for resale or other business purposes is not considered it.
Consumer of Services
Its service is someone who uses or rents a service for consideration. In this scenario, the consideration has been paid or promised, partially paid. It is partially promised or is subject to a delayed payment arrangement. Akanksha, for example, will be a client if they buy an Uber cab to get somewhere.
If a service is not used by the person who employs it. But by someone else with the former’s consent or agreement, they are also clients. In the above scenario, if Akanksha gets a cab from Uber for her friend, Akanksha’s friend will be deemed a client. A person who avails or rents a service for business purposes is not considered a consumer of services.
Commercial Purpose: The above two examples do not include using products and services to make a living through self-employment. Saiba, for example, will be deemed a consumer. if she acquires a computer to earn a living by working from home.
A Consumer, as defined by Protection Act 2019. It is a person who purchases products or receives services for consideration. That has been paid or promised to be paid, partially paid or partially promised. Under any deferred payment system. A client also includes a person who uses the items or receives services with the buyer’s consent. This applies to both online and offline transactions via electronic methods of teleshopping. Direct selling, or multilevel marketing.
Consumer Protection Act of 2019
According to the Consumer Protection Act of 2019. Any of the following parties may make a complaint,
- Any customer has the right to make a complaint.
- The state or federal governments can file a complaint.
- If it is a minor, their parents or legal guardians may make a complaint on their behalf.
- If the consumer dies, their legal agent or legal successor may make a complaint on their behalf.
- Any registered voluntary organization under legislation may complain.
Who can submit a complaint against:
- If the client receives defective items, they may submit a complaint against the vendor, dealer, or manufacturer.
- If the client is dissatisfied with the services provided, they may submit a complaint to the service provider. Deficiency refers to any shortfall, defect, or fault in the service execution type, quality, and method.
Who is not a consumer under the Consumer Protection Act of 2019?
Individuals that are not considered customers, according to the Consumer Protection Act 2019, are as follows:
- A person who hires or obtains a service without regard.
- A person who acquires commodities for resale.
- The individual who acquires stuff without payment.
- The individual who utilizes the items without the buyer’s permission.
- A person who obtains services without the permission of the hirer.